Customer focus and clinical care of our patients is at the forefront of everything we do.
Being able to spend more time with our clients and their pets, with less interruptions from the day-to-day requirements of a busy practice, is important to us.
To help achieve this, we are upgrading our phone system from 26th January 2021 to improve the way we respond to our phone calls.
When a call is answered, clients will be asked to select from just four options.
Our dedicated call handlers have access to our appointment system as well as our secure database to enable them to check our client’s records for repeat prescriptions including flea and worm treatment and to book an appointment.
Clients will still see the familiar faces of our reception team. The introduction of this new system will allow our reception team more uninterrupted time to spend with our clients and their pets, giving clients more support – by either phone or when they visit the practice.
We continue to work on ways in which we can improve our customer experience.